Common Issues

Having trouble? Here are solutions to the most common issues users encounter.

Login Problems

Can’t Sign In

Symptoms: Login fails, stuck on login screen, or redirected back to login.

Solutions:

1. Check your credentials — Make sure email and password are correct
2. Clear browser cache — Old session data can cause issues
3. Try incognito mode — Rules out browser extensions
4. Check email verification — Unverified emails can’t log in
5. Reset password — If you’ve forgotten it, use the reset link

Social Login Not Working

Symptoms: Google or Apple sign-in fails or loops.

Solutions:

1. Check popup blockers — Social login uses popups
2. Allow third-party cookies — Required for OAuth flow
3. Try a different browser — Some privacy settings block OAuth
4. Clear cookies — Then try again

”Session Expired” Errors

Symptoms: Getting logged out unexpectedly.

Solutions:

1. Check system time — Incorrect clock causes token issues
2. Disable VPN temporarily — Some VPNs interfere with sessions
3. Try signing out everywhere — Go to Settings → Security → Sign Out All Devices

Wishlist Issues

Wishlist Not Loading

Symptoms: Blank page, spinner that never stops, or error message.

Solutions:

1. Refresh the page — Simple but often works
2. Check your connection — Make sure you’re online
3. Try a different browser — Rule out browser-specific issues
4. Clear cache — Old data can cause loading problems

Can’t Add Gifts

Symptoms: Add button doesn’t work, or gifts don’t appear.

Solutions:

1. Check you’re the owner — Only owners can add to a wishlist
2. Check wishlist status — Archived wishlists can’t be edited
3. Refresh after adding — Sometimes display lags behind

URL Extraction Failed

Symptoms: Pasting a URL doesn’t extract product info.

Solutions:

1. Try a different URL — Product pages work better than search results
2. Check URL accessibility — Must be publicly accessible (no login required)
3. Use manual entry — Click “Add manually” to enter details yourself
4. Try major retailers — Amazon, Target, Walmart have best support

Claiming Issues

Can’t Claim a Gift

Symptoms: Claim button disabled or claim fails.

Possible causes:

1. Already claimed — Someone else claimed it first
2. Your own wishlist — Can’t claim your own gifts
3. Event ended — Event wishlists can’t be claimed after the event

Claim Disappeared

Symptoms: A claim you made is no longer showing.

Possible causes:

1. Gift was deleted — Owner removed the gift
2. Wishlist was deleted — Entire wishlist was removed
3. You unclaimed it — Check if you accidentally released it

Can’t See My Claims

Symptoms: Shopping list is empty or missing claims.

Solutions:

1. Check filters — Make sure you’re not filtering out claims
2. Check historical toggle — Past claims might be hidden
3. Refresh the page — Claims might not have loaded

Sharing Issues

Share Link Not Working

Symptoms: Recipients see “Access Denied” or blank page.

Possible causes:

1. Link expired — Check if you set an expiration
2. Link revoked — You may have revoked it
3. Typo in URL — Have them copy the full link again

Solutions:

1. Go to Manage Links on your wishlist
2. Check the link’s status
3. Create a new link if needed

Group Members Can’t See Wishlist

Symptoms: You shared with a group but members don’t see it.

Solutions:

1. Check sharing settings — Make sure the group is selected
2. Confirm membership — Is the person actually in the group?
3. Check join approval — Pending members can’t see wishlists

Can’t Join Gift Group

Symptoms: Invite link doesn’t work or join fails.

Possible causes:

1. Link expired — Some invites have expiration
2. Group closed — Admin may have changed join mode
3. Already a member — You can’t rejoin a group you’re in

Notification Issues

Not Receiving Emails

Symptoms: Expected emails aren’t arriving.

Solutions:

1. Check spam folder — Emails might be filtered
2. Verify email address — Unverified addresses don’t get emails
3. Check email settings — You may have disabled emails
4. Add to contacts — Whitelist noreply@giverr.app

Too Many Notifications

Solutions:

1. Go to Settings → Notifications
2. Disable unwanted notification types
3. Switch to digest mode instead of instant
4. Enable quiet hours

Display Issues

Page Looks Broken

Symptoms: Layout issues, missing images, or garbled text.

Solutions:

1. Hard refresh — Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
2. Clear browser cache — Old CSS/JS can cause issues
3. Try different browser — Rule out browser-specific bugs
4. Disable extensions — Ad blockers can interfere

Dark Mode Issues

Symptoms: Colors wrong, text hard to read.

Solutions:

1. Check theme setting — Settings → Preferences → Theme
2. Check system setting — If set to “System”, check OS dark mode
3. Hard refresh — Theme might not have updated

Still Having Problems?

If none of these solutions work:

1. Check the FAQ for more answers
2. Try signing out and back in
3. Contact support with details about the issue